• launch closure

Limited Launch Control for the first real paying users.

This is the owner/admin control room for moving from preview to a supervised NY/NJ paid launch. It keeps every launch condition visible: secrets, Stripe, uploads, AI consent, referral controls, support coverage, attorney engagement, state approvals, refunds, backups, and finalization gates.

Customer Success Production Runbook Final Checklist

Owner launch decision

Run limited-launch closure gate

Launch tierMax paid usersSupport hoursOwner on-call contact

Production secrets reviewed Stripe live test and webhook reconciliation completed Encrypted upload/storage test completed AI consent and escalation language ready Referral QR, attribution, fraud, payout, and fee-separation controls ready NY/NJ attorney review coverage and engagement workflow ready Customer support and refund coverage ready Backup/restore and data export/delete workflow tested

Not checked yet.

Start small, supervised, and state-limited.

For the first real users, keep New York and New Jersey active, keep other states waitlist-only, cap paid customers, manually review every payment/referral/attorney handoff, and keep safe-to-sign release locked until the real-world finalization workflow completes.

Platform fees and attorney fees remain separate.
AI only organizes facts and flags issues.
Staff and paralegals do not provide legal advice.
Referral rewards require approval and fraud review.
Final documents remain draft-only until real finalization gates pass.